Is your company about to launch or reinvest in a new CRM tool? What is the primary driver for this effort? Many companies need to migrate for sales-related reasons or for reporting…
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Managing the Risk
As a project manager, there are processes to follow in order to manage risk in each project. As you move along from project to project, these processes should become second…
Presenting the Boring Topic
How do you present a boring topic? Well, the short answer is that you don’t. You may feel that your subject is boring and everyone else has more inherently interesting…
Test Data Factory
What is a Test Class? A Test Class is a file that executes different scenarios on blocks of code and scores their results efficiently. It’s a simplified way of ensuring any changes…
Appreciate Your Salesforce System Administrator
Every company that uses Salesforce.com has a designated system administrator. Sometimes that person is a full-time admin hired specifically for this job. Other times it is someone who has a…
Considerations for CRM Selection and Adoption
Are you using or planning to invest in a new CRM? This tool needs to be the most flexible and capable one in your company. The lifeblood of any business is customer service. A…