Are you using or planning to invest in a new CRM? This tool needs to be the most flexible and capable one in your company. The lifeblood of any business is customer service. A…
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Change is constant. Are you all in?
The implementation of a new project plan can cause change anxiety since it is change for the company, the department, and for the employee. Change is simply not a friendly term…
Train to the Senses: Benefits of Presenting Information in Various Modalities
When it comes to deciding on how to deliver training, organizations can often find it difficult to choose a delivery mode and some simply revert to previous methods of presentation…
Salesforce REST API: Connected Apps & Apex REST Methods
This article assumes you have at least a basic understanding of programming. What is REST API and Why Should I Use It? REST API is a beautiful architecture style of…
Four Key Reasons to Move from Workflow to Process Builder
If you’re a long-time Salesforce user, the Workflow tool has likely been your savior many times. It may have also seemed like your enemy on occasion because of its limitations.…
Spread the Word for Training
You have worked hard to develop a process and even harder to build the functionality in Salesforce to support that process. Then you have reached new heights with an amazing…